Privacy Policy

Privacy Policy

Last updated: February 22, 2026

1. Introduction

You Voyage Company ("we," "our," "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website, book our services, or interact with us.

2. Information We Collect

2.1 Personal Information Provided by You

  • Contact details: Name, email address, phone number, postal address
  • Travel information: Passport details, nationality, date of birth, dietary requirements, medical conditions (if disclosed)
  • Payment information: Credit card details (processed securely through third-party payment providers), billing address
  • Trip preferences: Accommodation choices, activity selections, special requests
  • Communication records: Emails, chat messages, phone call notes

2.2 Information Collected Automatically

  • Website usage data: IP address, browser type, device information, pages visited, time spent on site
  • Cookies and tracking technologies: Session cookies, analytics cookies (see Section 7 for details)
  • Location data: General geographic location based on IP address (not precise GPS)

3. How We Use Your Information

We use your personal data for the following purposes:

  • Service delivery: To process bookings, arrange accommodations, coordinate tours, and provide customer support
  • Communication: To send booking confirmations, itineraries, reminders, and respond to inquiries
  • Payment processing: To charge for services and process refunds
  • Safety and security: To share necessary information with hotels, guides, and transport providers
  • Legal compliance: To meet regulatory requirements (e.g., tourism licensing, tax reporting)
  • Marketing (with consent): To send newsletters, special offers, and travel inspiration
  • Website improvement: To analyze user behavior and enhance the user experience

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Union, we process your data based on:

  • Contract performance: Processing necessary to fulfill our services to you
  • Legitimate interests: Improving our services, fraud prevention, security
  • Legal obligations: Compliance with Moroccan and international laws
  • Consent: Marketing communications (can be withdrawn at any time)

5. How We Share Your Information

We may share your personal data with:

  • Service providers: Hotels, riads, guides, drivers, activity operators — only information necessary to deliver services
  • Payment processors: Secure third-party payment gateways (Stripe, PayPal)
  • Technology partners: Website hosting, email delivery, analytics tools (Google Analytics, Firebase)
  • Legal authorities: When required by law or to protect our legal rights

We do NOT sell your personal data to third parties for marketing purposes.

6. International Data Transfers

As we operate in Morocco and serve international clients, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Compliance with Privacy Shield principles where applicable

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

  • Essential cookies: Required for website functionality (e.g., shopping cart, session management)
  • Analytics cookies: Google Analytics, Firebase — to understand how visitors use our site
  • Marketing cookies: Facebook Pixel, Google Ads — to deliver relevant ads (only with consent)

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

8. Data Retention

  • Booking data: Retained for 7 years for tax and legal compliance
  • Marketing data: Retained until you unsubscribe or request deletion
  • Website analytics: Anonymized data retained for up to 26 months

9. Your Rights

Under GDPR and Moroccan data protection law, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure ("right to be forgotten"): Request deletion of your data (subject to legal obligations)
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a machine-readable format
  • Objection: Opt-out of marketing communications or data processing based on legitimate interests
  • Withdraw consent: For processing based on consent (e.g., marketing emails)

To exercise these rights, contact us at privacy@youvoyage.com.

10. Data Security

We implement industry-standard security measures to protect your data:

  • SSL/TLS encryption for data transmission
  • Secure servers with restricted access
  • Regular security audits and updates
  • Staff training on data protection

However, no system is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children. If you believe we have inadvertently collected such data, please contact us immediately.

12. Third-Party Links

Our website may contain links to external sites (e.g., hotel booking platforms, social media). We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date at the top indicates the most recent revision. Continued use of our services after changes constitutes acceptance.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

  • Email: privacy@youvoyage.com
  • Phone: +212 600 00 00 00
  • Address: You Voyage Company, Data Protection Officer, Marrakech Medina, Morocco

Your privacy matters to us. We are committed to transparency and responsible data handling.